What type of courier service used?
Post: Pos Laju / Pgeon delivery
Despatch (Within Klang Valley): Mr Speedy / Lalamove
Sometime we might change the courier according to location or special circumstances.

How much is the delivery fee?
(West Malaysia) Within 5kg RM10
(East Malaysia) First kg RM20, +RM10 for every additional 1 kg
Despatch (Within Klang Valley):
Depends on location.

Where can I find my order tracking number?
Login into your account, and check the order history.

What's the estimation time of wait after i received the tracking number?
As a guideline, postal delivery will take around 2-5 working days*. We will pack the order accordingly based on first come first served basis.

*During peak sale/promotional period, we may not be able to fulfil the standard deliveries time period due to heavy surges in online orders. On a side note, East Malaysia will take a longer time to deliver.

Can I amend the delivery details?
Yes, but please do let us know ASAP. Once we start to process your order, no changes is allowed.
Please double check on your details before checking out. Failure in providing an accurate address and phone number could result in delay in delivery or loss of your parcel.
Kindly ensure that the recipient will be available for collection on the delivery day and time. Unsuccessful delivery is not refundable and redelivery charges apply should you wish to have it delivered.

Can request courier service to deliver at a specific time or date?
For despatch delivery within Klang Valley, you may request for delivery on specific date, however this might change due to stock availability and despatch schedule.

For postal order, we regret to inform you that we are unable to schedule deliveries at specific time or date. Delivery times are influenced by your delivery destination and the courier company’s delivery schedule at your location.

Do you ship to overseas?
Yes, please email us at info@houqua.com.my to know more.

Can I put multiple addresses in one order?
We can only deliver to one delivery address per order. If you’d like to deliver to multiple addresses, please place a separate order for each unique address.

How long can I expect my goods to arrive?
As a guideline, all orders will be processed 2 to 5 working days once you have placed your order. After we start to process your order, you will receive an email. As all our products are hand-made, selected items might take longer time for preparation. The delivery duration for such items would be specified in the product information respectively.